Overview

Optimum.web provides a full range of user-centred design services. Specifically, we conduct user-needs research, usability testing and expert heuristic evaluations, and also deliver training services for both our own clients and those of new media design and development agencies.

Direct clients include Marks and Spencer, esure, Bacardi-Martini, the Abbey, HSBC, the Nationwide Building Society, WHSmith, Intercontinental Hotels, and Microsoft.

We have extensive experience of working with public sector clients including direct.gov, businesslink.gov, the DCSF, Commission for Social care Inspection, the COI, parliament.uk and the NHS in Scotland. This work has embraced full and detailed user needs research exercises followed by wireframe design, accessibility, usability testing, implementation and ROI quantitative research.

A considerable amount of research and testing has also been done in markets as varied as the media, travel, airlines, grocery, booksellers and car retail.

Indirect clients include a global ISP, software developers, one of the UK's top three supermarkets, a search engine, an innovative gaming site and one of Europe's largest food and healthcare companies.

We also work for many of the UK's top digital design agencies, such as Reading Room, DraftWorldwide, Leo Burnett, and Crown Communications.

Overall, the contribution optimum.web makes to the development of its clients' online businesses is well summarised by Steve Gibbs, Online Services Development Controller at the Nationwide Building Society:

"Optimum.web has made a significant number of recommendations to improve the usability of our site and to raise the awareness of usability among Nationwide personnel. We are now better equipped to integrate user needs into our web developments"

To read what other clients have said about our services, see our Appraisals section.